When supported by your provider, you can confirm your appointment in the app. Confirming an appointment notifies your provider that you will arrive at the provider’s office at the scheduled location, date, and time. Notes:  Appointments can only be confirmed within 72 hours of the appointment date. If the appointment is not yet within the 72 hour window, the confirmation option will not be available to you. Confirm Appointment In the Homepage, locate the name of the provider and the appointment date. Tap the Confirm Appointment link. In the confirmation window, tap the Confirm Appointment button. View Confirmation Once the confirmation is complete, the appointment confirmation item displays a solid green circle with a white check mark [1]. Depending on your provider, you may have additional check-in tasks to complete [2].

Once your appointment is confirmed, you may be asked to review and update a medical history questionnaire or form in the app. If you have previously completed an initial medical history for an initial appointment, subsequent appointments may display a pre-filled medical history. If your medical form supports pre-filled data, you can view the last date the history was updated, and you can update any medical history items as needed. If your medical history form is blank, learn how to fill out the medical history form. Notes:  The medical history should be completed within 1 hour of your appointment date. You can leave the app and resume your medical history update at any time. Open Medical History On the Homepage, locate the name of the provider and the appointment date. Tap the link for the form or questionnaire. Note: Depending on your provider, the name of the form or questionnaire may vary. Update History The date at the top of the page shows when the history was last updated. The page also displays your previous responses to your medical history.  Update Category If you need to make changes to a category, tap the name of the category. Make the appropriate changes in the category as needed. When you are finished completing information for the current category, tap the Continue button [1]. You’ll be taken to the next category in the questionnaire. Note: If you need to finish the Medical History later, tap the Finish Later link [2]. You can return to the Medical History link in for the appointment and finish the questionnaire at a later time. Submit History When you are finished with your medical history updates, tap the Finish button. View Completion Once your medical history is complete, the Medical History confirmation item displays a solid green circle with a white check mark [1]. Depending on your provider, you may have additional check-in tasks to complete [2].

Once your appointment is confirmed, you may be asked to review and update a medical history questionnaire or form in the app. A questionnaire may ask various medical history questions, such as health conditions, prior procedures, current medications, lifestyle, family history, and other details. Notes:  The medical history should be completed within 1 hour of your appointment date and time. You can leave the app and resume your medical history update at any time. If your medical history form has been pre-populated for you, learn how to update your medical history if needed. Open Medical History On the homepage, locate the name of the provider and the appointment date. Tap the Medical History link. Start History The page displays all aspects of your medical history to complete for your provider. Note: If you have previously filled out your medical history, the app displays the date of your last medical history update, and all information is pre-filled in the questionnaire. Learn how to update your medical history. In the confirmation window, click the Get Started button. View Category The questionnaire will take you through multiple categories for your health history. For each category, review the included information. Any information already recorded by your provider will be displayed in the page. Add Item If you need to add a new item, tap the Add button. You can follow the prompts to add as many items as needed. Continue to Next Category When you are finished completing information for the current category, tap the Continue button [1]. You’ll be taken to the next category in the questionnaire. Note: If you need to finish the Medical History later, tap the Finish Later link [2]. You can return to the Medical History link in for the appointment and finish the questionnaire at a later time. Submit History When all categories have been completed in the questionnaire, tap the Finish button. View Completion Once your medical history is complete, the Medical History confirmation item displays a solid green circle with a white check mark [1]. Depending on your provider, you may have additional check-in tasks to complete [2].

When supported by your provider, you can check in for an in-office appointment in the Tendo iOS app. Notes:  Appointments are available for check in one hour before the appointment time. The app check-in process will not be available after the time of your appointment has passed. If the app check-in option is not available to you, please contact your provider’s office upon arrival. Check In In the Homepage, locate the name of the provider and the appointment date. Tap the Check In Appointment link. Finish Check In Review the check-in information as directed by your provider. When you are finished, tap the Finish button [1]. Note: If you need to finish the Check In information later, tap the Finish Later link [2]. You can return to the Check In Appointment link for the appointment and finish the information at a later time. View Completion View the confirmation page for your appointment. To return to the Dashboard, tap the Back link.

For virtual appointments, you do not need to officially check in via the iOS app. Instead, you will log into the virtual link for your appointment. Notes:  The virtual appointment link will not be available to you until you have completed all pre-appointment tasks. Access Appointment In the Homepage, locate the name of the provider and the appointment date. Tap the link to access your virtual appointment. Depending on your healthcare provider’s configuration settings, you may be directed to your healthcare system’s login page to access the virtual appointment. However, if the link can be read by Tendo, the link will direct you to the virtual service.