How do I accept an invitation to create a Tendo account in the Tendo iOS app?

Modified on: Sat, 2 Dec 2023 3:45 PM

If you are not able to sign up for your own Tendo account, your healthcare organization may send you an invitation to create a Tendo account. You can open the invitation via email and finish your account registration.

Your registration will be completed in your mobile browser. However, for the best user experience, download and access the Tendo iOS app.

Note: If you received an invitation from your provider to try Tendo to schedule an appointment, please learn more about scheduling an in-office appointment or a virtual appointment.

Notes:

You must accept your invitation and complete your account signup before you can log in. If you have not received your email invitation, please check your spam folder.
Invitation emails are sent from the domain tendo.com.
Once you have accepted your invitation, you can log in to the Tendo iOS app.
By using Tendo, you agree to the User Agreement, which can be viewed from the login page.

Open Invitation Link

In your email, tap the link in the email that invites you to join Tendo.

Onboarding Welcome Email for an invited patient

Create Password

In the password fields [1], create and confirm a password for your account.

Your password must contain:

At least 8 characters
At least 3 of the following:
Lower case letters (a-z)
Upper case letters (A-Z)
Number (0-9)
Special characters (ex. !@#$%^&*)

Tap the Continue button [2].

Create Password

Set Up Device Recognition

If you want to have your device use your fingerprint or face recognition for your login, tap the Continue button [1]. After you choose this option, your device will take you through the setup process.

If you want to be asked for your preference later, tap the Remind Me Later button [2]. The next time you log in, you will see this screen again.

If you want to continue using a password for your device, tap the Not on This Device link [3].

Device Recognition

Verify Identity

Verify your profile information. In the appropriate fields, enter your:

Date of birth [1]
Zip code [2]

Click the Continue button [3].

Verify Identity

Authorize Consent Form

You must consent to your provider’s Health Insurance Portability and Accountability Act (HIPPA) consent form. The content can be viewed by scrolling down the page.

Authorize Consent