You can view and manage your insurance information within the Tendo iOS app. This information assists your provider in filing a claim for healthcare services. Notes: You can update your insurance by calling your provider’s office. Additionally, you can schedule an online appointment with your provider and verify your insurance as a pre-appointment task. Open Account Menu In the Homepage, tap the Menu icon. Open Insurance Tap the Insurance link. View your insurance details for your account. Refresh Insurance If you have recently submitted an insurance update, you can check the status of your insurance by clicking the Refresh link. If the update has been processed, the page will refresh with the updated information.

Once your appointment is confirmed, you may be asked to review and update your insurance information. Notes:  If you have recently requested an insurance update, you can check your Insurance page to check the status of the information. Updates to your insurance information must be passed back to your provider’s healthcare system and may take up to 48 hours to process. Open Insurance Verification In the Homepage, locate the name of the provider and the appointment date. Tap the Verify Insurance link. View Insurance The page displays your current insurance information. If the information is correct, click the Verify button [1]. If you need to update your insurance information, click the Update button [2]. View Completion Once your insurance verification is complete, the Verify Insurance confirmation item displays a solid green circle with a white check mark [1]. Depending on your provider, you may have additional check-in tasks to complete.

As part of verifying your insurance, you may need to update your insurance information. Notes:  Once you have made an insurance update, check your Insurance page to verify the status of the information. Updates to your insurance information must be passed back to your provider’s healthcare system and may take up to 48 hours to process. Once your insurance information has been updated, you can verify your insurance information again for your appointment. Open Insurance Verification In the Homepage, locate the name of the provider and the appointment date. Tap the Verify Insurance link. View Insurance Click the Update button. Search for Plan Type the name of your insurance health plan in the search field [1]. Relevant results display in the page [2]. Note: A minimum of three characters must be entered in the search field. Enter Insurance Plan If the name of your insurance health plan is not found, you can enter your insurance information manually. Click the Enter Insurance Plan button. Add Plan Enter the name of your insurance plan [1] and your Insurance company name [2]. Click the Next button [3]. In the text fields, complete the details about your policy [1]. In the Policyholder section, the button is set to No by default. If you are the policyholder, tap the Yes button [2]. Click the Next button [3]. Update Policyholder If you are not the policyholder, enter information for the policyholder [1]. Then click the Next button [2]. Review Policy Review the details of your policy [1]. Then click the Update button [2]. Confirm Submission Confirm that your insurance update request has been submitted to your provider’s office. If any information cannot be verified, you’ll receive a notification. Note: If an error has been detected, you'll be notified to contact your provider's office to update your insurance.  Click the Close button. After 24–48 hours, check your Insurance page to verify the status of the information. Updates to your insurance information must be passed back to your provider’s healthcare system. Once your insurance information has been updated, you can verify your insurance information again for your appointment.