How do I make an online payment for an outstanding balance in the Tendo iOS app?

Modified on: Sat, 2 Dec 2023 4:32 PM

From the Payments page, you can make an online payment for an outstanding balance in your account.

Notes:

For copays related to upcoming appointments, you can also make a payment while viewing your copay if included as part of the appointment check-in process.
Not all providers may support online payments. If you cannot view the option to make an online payment, you will need to pay your balance in the office.

Open Account Menu

In the Homepage, tap the Menu icon.

Open Payments

Tap the Payments link.

View Balances

Click the visit date for the balance you want to pay.

Mobile app Payments page with annotation around link to view balance

Pay Full

Click the Pay Full button.

Mobile app Pay Full button on Payments page

Review the summary of the payment total. Click the Next button.

Mobile app Summary page for amount being paid

Confirm Billing Details

In the confirmation window [1], confirm your email address and billing details. If you need to edit your billing information, click the Edit button [2].

To confirm your billing details, click the Confirm button [3].

Mobile app Payment billing information review window with Confirm button

Enter Credit Card Details

In the payment window [1], enter the details for your credit card.

When you are finished, click the Next button [2].

Mobile app Payment credit card information window

Process Payment

Review your payment information, then click the Process Payment button.

Mobile app Payment confirmation page with Process Payment button

View Payment Confirmation

Confirm that your payment information was processed successfully.

Note: If any of your payment information was entered incorrectly, any processing errors will display in the page.

Mobile app Payment confirmation page for successful processing

Tendo Systems